Frequently Asked Questions
Quick answers to the most common questions.
All Your Questions About Our Business and Products.
What types of bakery ingredients do you manufacture?
We produce a range of ingredients including various fillings, glazes, chocolate compounds, chocolate rice, baking premixes, emulsifiers, and peanuts.
Can I request technical data sheets (TDS) or specifications?
Absolutely. All B2B clients can access TDS, COA, and allergen info upon request.
Do you conduct batch testing or quality control?
Yes, all batches are subject to strict quality control, including microbiological, physicochemical, and sensory testing.
What certifications do your products and facilities hold?
We comply with international standards such as ISO 9001, BPOM, and Halal.
Do you offer samples for commercial evaluation?
Yes, samples can be provided for approved B2B clients for R&D or trial purposes. Contact our sales representatives for more information.
Do you provide technical support or baking guidance?
Absolutely. Our technical team can assist with application advice, formulation troubleshooting, and bakery process optimization.
Do any of your products require refrigeration?
Most of our products are shelf-stable. Refrigeration is required only for select ingredients. Refer to product instructions.
What are your packaging sizes and types?
We offer packaging in pouches, tubs, cartons, or bulk sacks depending on the product. Standard sizes include 1kg, 5kg, 10kg, and 25kg. Selected SKUs have other sizes.
Can I become a distributor for your products?
Yes. We welcome partnerships. Please contact us to discuss terms, territory availability, and onboarding procedures.
Who do I contact for pricing or distribution inquiries?
Please reach out to our sales representatives via the Help & Support page or email us at [email protected].
Are there baking demonstration events in every region?
Baking demonstration events can be held in each region based on requests from the respective area. Please contact our sales representative for more information.
Contact our Business Support Team
Our Business Support Team is ready to assist you in meeting your business needs.
Contact your nearest representative.
Speak with your local Sales Representative about pricing and scheduling so they can help you meet your growing business needs.
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